Identify the door and the symptom
Say whether it is an internal room door, entrance door, cupboard door or communal door. Explain whether it has always been difficult to use or whether the problem is new.
Try to describe the symptom without guessing the cause. For example: “The bedroom door catches at the bottom and the handle side will not close fully.” That is more useful than simply asking for a new hinge.
- Where does it catch: top, bottom, hinge side or handle side?
- Does the latch meet its opening in the frame?
- Is the handle loose, or is there visible damage?
- Does the door still open and close, and can the property be secured?
Take a wider view and a close-up
Include a full view of the door and frame, a close-up of the area that catches, and a photo of the visible hinges or latch. Approximate width and height are helpful if replacement is being considered.
Do not remove the door or hardware just to produce photos. If it is difficult to show the fault in a picture, describe the movement and the point where resistance begins. Avoid forcing a sticking door.
Flag entrance and fire doors clearly
Tell us if the door is an entrance, fire or communal door, or if it carries identification labels. These details can change the suitable repair approach and the person needed to carry it out. Do not trim, drill or change fire-door hardware as a quick fix.
Where a door cannot be secured or affects a shared access route, contact the responsible landlord or managing agent promptly. A routine online enquiry should not be your only response to an immediate access or security problem.
Arrange a carpentry assessment
For routine door and joinery enquiries in South Norwood and Croydon, select Carpentry on WMB Fix. State whether you prefer an adjustment, a repair or a replacement. We review the details before agreeing the work, materials and price; a photo alone cannot confirm the repair required.